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FREQUENTLY ASKED QUESTIONS

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Square, as well as PayPal.
 
I am shopping for a gift. Do you provide Gift receipts and/or wrapping?
Yes, we provide gift receipts upon request. We will also be more than happy to wrap your gift for an additional charge of $5.00.
 
How does your mailing list work?
Simply enter your name and e-mail in the provided box and you will automatically be subscribed to receive the latest updates and discounts from RAINE&RILEY’S.
 
How long do orders usually take to ship?
Packages usually take 5-7 business days to arrive, depending on what shipping method you have selected. We provide expedited shipping upon request.
 
Do you ship to Alaska or Hawaii?
Currently, we do not ship to Alaska or Hawaii.
 
What is your return policy?
All items must be exchanged within 14 business days. Holidays Excluded. Find more information HERE
I’ve lost my store credit! Can another one be re-issued?
Unfortunately, a lost, stolen, and/or damaged electronic gift card(s) cannot be replaced with a new gift card, merchandise credit and/or electronic gift card. We strongly suggest that you keep your store credit in a safe place for safe keeping.
 
Do you have gift certificates?
Please see our coupon list HERE
 
Who can I contact regarding a question, complaint or to share feedback about a store experience?
We’d love to hear from you! Email us anytime at: RAINEandRILEYS@yahoo.com.
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